Support

We’re here to help you ship

Most issues are about Connect credentials, locale setup, or Pro entitlements.

hello@captostudio.app
Typical reply within 1–2 business days.

Credential questions: security@captostudio.app
Also read Security.

Settings → API Key: Issuer ID, Key ID, import .p8. Key needs App Manager or Admin access in App Store Connect.

In the app: Settings → Capto Pro → Restore. Purchases are tied to your Apple ID.

Quick answers

Upload fails with auth error

Re-check Issuer ID / Key ID, re-import the .p8, confirm the key is active in App Store Connect, and that the key role can manage the app.

Wrong screenshot size rejected

Confirm the project display class matches the Connect slot (iPhone 6.9" or iPad 13") before export/upload.

Hit Free locale limit

Free includes 2 locales per project. Upgrade to Capto Pro for unlimited locales, or remove an unused language from the project.